Tonight was a lovely evening with my parents. And for the restaurant, it was one of those evenings where anything that could go wrong, did go wrong.
For me, it was another evening where I didn’t get to eat much till dessert. I think I could get used to that!!

I’d made a slight amendment to my order vs the dish on the menu. The chef forgot the amendment, and the waiter took it back - before I said anything - to rectify it.

I really don’t want to know how they did that, as half way through my meal, I discovered a hair in my food. ICK! So I stopped eating my dinner and moved on to my dad’s chips instead

The waiter brought the manager over, who said of course my meal would be free, and offered us all free desserts. Dad said his meal had been lovely so he didn’t think he merited a free dessert, but the manager insisted.

The chef hadn’t really picked up on his attention to detail though - and dad’s dessert had ice cream instead of custard. We didn’t let the waiter take it back this time though!

I was really surprised though, as we enjoyed the meal - the food was really good, and the company great. But we didn’t make a fuss at all - just politely brought the hair to their attention. I’ve had so many far more serious or annoying issues in shops and restaurants in the past, where I’ve felt I justified some kind of recompense and had to make my point very assertively with the manager. But this was dealt with in a really understanding, professional and customer focussed way which really impressed me.

I’m wondering if there’s changes in policy as places don’t want to lose customers or damage their reputation because of the credit crunch, or whether they’d just been trained really well.

I’d go back. Especially for more dessert..

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